*All interested candidates need to stop by the Hotel at 200 Hospitality Place, Kingsport, TN 37663 (Exit 63 I81)to fill out an application and set up an interview.
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Represents the hotel to the guest throughout all stages of the guest’s stay by working with all hotel personnel to ensure every guest experiences superior customer care.
Responsibilities include registering guests, assigning rooms, accommodating special requests, answering telephones and exceeding guest expectations.
Ensure guest's completely satisfied prior to departure.
Job Duties:
* Maintains an inventory of vacancies, reservations and room assignments.
* Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
* Complete daily check list.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.
* Coordinates guest room maintenance work with the maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers’ privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
Qualifications
* High school diploma or equivalent.
* Ability to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.
* Other job duties as assigned.
Looking for a fill in for various shifts.
*Must have a valid driver’s license to make airport shuttle runs as needed.
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Job Type: Full-time
Pay: From $11.
50 per hour
Benefits:
* Employee discount
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Holidays
* Monday to Friday
* Night shift
* Overtime
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel experience: 1 year (Required)
Work Location: In person
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