Full Time / $15.
50 hourly
*Must have open availability.
*
Scheduled shifts will be a mixture of morning, day, and evening shifts throughout the work week.
*GUEST SERVICE REPRESENTATIVE*
The Nicewonder Inn, located in Bristol, Virginia, is excited to announce that we seek a Guest Service Representative for our luxury Inn & Yurts.
We offer a thriving hospitality environment that provides superior service to our members, guests, and associates.
If you are seeking your forever career with a culture that promotes employee engagement, advancement, and on-the-job perks, then we want to speak with you.
Come join our enthusiastic and friendly team at The Virginian and Nicewonder Inn.
*General Purpose:*
To give our best service to our customers by expertly greeting the guest, helping guest with the registration process, assisting guest during stay, and efficiently checking guest out.
Works closely with all departments in order to ensure guest has a carefree and memorable experience.
Know the location and types of available rooms as well as the activities and services of the property.
Follow hotel credit-checking procedures.
*Essential Duties:*
* Register guests and assign rooms.
Accommodate special requests whenever possible.
* Assist in pre-registration and blocking of rooms for reservations.
* Thoroughly understand and adhere to proper credit, check-cashing and cash-handling policies and procedures.
* Understand room status and room status tracking.
* Know room locations, types of rooms available, and room rates.
* Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
* Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Possess a working knowledge of the reservations department.
Take same day reservations and future reservations when necessary.
Know cancellation procedures.
* Know how to use front office equipment.
* Process guest check-outs.
* Post and file all charges to guest, master, and city ledger accounts.
* Use proper telephone etiquette
* Use proper mail, package, and message handling procedures.
* Read and initial the pass-on log and bulletin board daily.
Is aware of daily activities and meetings taking place in the hotel.
* Attend department meetings.
* Coordinate guestroom maintenance work with the engineering and maintenance division
* Report any unusual occurrences or request to the manager or assistant manager
* Know all safety and emergency procedures.
Is aware of accident prevention policies
* Maintain the cleanliness and neatness of the front desk area.
* Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
* Regular and predictable attendance is an essential function of the position.
* And all other duties as assigned
*Requirements:*
* High school diploma or GED
* Abiility to stand, walk, talk,and hear.
* Ability to lift up to 50 lbs.
* Ability to read and speak English
* Ability to work a flexible schedule to include weekends and holidays
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities, and activities may change at any time with or without notice.
Job Type: Full-time
Pay: From $15.
50 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Food provided
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Morning shift
* Weekends as needed
Work setting:
* In-person
* Resort
People with a criminal record are encouraged to apply
Application Question(s):
* Are you willing to work a mixture of morning, day, and evening shifts throughout your scheduled work week?
Experience:
* Front desk: 2 years (Required)
* Hotel: 2 years (Required)
Work Location: In person
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