Green Cube Solutions is a locally owned company that has been in operation since 2012, and we are actively searching for a dedicated team member to add to our work family.
Serving Northeast Tennessee and Southwest Virginia, we specialize in providing products and services to the waste industry and manufacturing of storage related products.
We have been providing outstanding customer service since the beginning, and are looking for that next partner to help continue our growth in the region.
Our values include respect, integrity, great communication and a commitment to excellence.
Green Cube is currently looking for a *Customer Service Representative* to join our team in the Tri-Cities, TN region.
The ideal candidate must have a strong attention to detail, excellent communication skills, the ability to multi-task, and work efficiently in a fast-paced work environment.
Position seekers with previous customer service, receptionist, retail, administrative assistant, and billing experience excel in this position.
*JOB RESPONSIBILITIES:*
* Responsible for incoming calls from customers that require service/sales.
Work with the customer to understand their need and schedule the appropriate service.
* You will handle phone and email service requests, special orders, learn to answer questions from residential and commercial customers.
* Promote all products, services, and quote accurate pricing when appropriate.
* Accurately take service requests, calculate orders and use office software for processing all necessary paperwork.
* Enter detailed information in the customer service ticket that allows the dispatcher to match the best qualified team member to the customer's need.
* Troubleshoot and discuss with customers and their requests.
* Process billing.
* Performs other related administrative duties and responsibilities as needed.
*JOB REQUIREMENTS:*
* Must have a high school diploma or equivalent.
* Experience in retail, customer service, administrative positions preferred.
* Must have good computer skills with working knowledge of Microsoft Office Word, Excel, and Outlook.
* Must have very good phone etiquette.
* Must have an outgoing personality and a natural affinity for taking care of customers.
* Must have good time management skills; have exceptional organizational skills and have the ability to multi-task.
* Must be a fast learner and able to work efficiently in a fast-paced work environment.
* Must have strong attention to detail and excellent communication skills.
*Our benefit offerings include:*
* Paid time off
* Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
* Competitive compensation: Including annual performance evaluations!
* 401k retirement plan: Including a 4% employer match!
*Apply through Indeed, or for faster response, send resume to info@greencubetn.
com.
*
Job Type: Full-time
Pay: $15.
50 - $17.
00 per hour
Expected hours: 40 per week
Benefits:
* 401(k)
* 401(k) matching
* Paid time off
Experience level:
* 1 year
Shift:
* Day shift
Weekly day range:
* Monday to Friday
Work setting:
* In-person
* Office
Work Location: In person
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