Purpose
Performs skilled work connecting and disconnecting water service; reading, programming, repair, and maintenance of meters; and investigation of customer complaints.
Essential Functions
Installs water meters in response to applications for water service;
Investigates meters to determine if they are functioning properly;
Takes consumption readings on meters with meter reading system, or manually;
Cuts water service at customer request when residences are vacated;
Works with Customer Service to investigate issues concerning water bills;
Inspects connections, checks readings and checks for leaks aiding customer in locating leaks on their side of meter;
Responds to customer concerns regarding pressure and volume problems;
Investigates water thefts;
Disconnects, reconnects, and replaces meters when payment obligations are met;
Enters confined spaces such as meter pits;
Repairs leaks in meter boxes around meters, as necessary;
Replaces damaged, stopped and outdated meters;
Tests meters after pulling meter from meter box, hooks up test machine to verify accuracy;
Enters and completes work tasks on tablet and/or computer to ensure accurate history is maintained;
Programs meters to proper settings to ensure accurate readings; and
Performs other duties as assigned.
Qualifications
Knowledge of occupational hazards and appropriate safety precautions;
Knowledge of geography and street layout of the water service area and the locations of meters and curb boxes;
Knowledge of utility policies;
Ability to work in an environment subject to exposure to a variety of weather conditions with extended periods of walking, stooping, bending, and lifting;
Skill in use of tools required for connecting and disconnecting water service, repairing waterlines, and testing meters;
Skill in writing legibly and making calculations quickly and accurately;
Skill in communicating effectively orally and tactfully with customers in explaining policies and procedures of the water services division;
Skill in establishing and maintaining effective working relationships with city employees, and the general public.
Education and Experience
High school graduate or high school equivalent required;
Experience equivalent to one year full time work in water line construction and maintenance, meter reading, customer service work or closely related area is preferred.
;
Current TN/VA Driver's License;
Obtain proper training in confined space entry within 6 months of hire/promotion;
Obtain certification through AWWA Customer Service Certificate Program within 6 months of hire/promotion.
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